Effective date: September 1, 2021
The Policy applies to all of our Services visitors, users, and subscribers, but does not cover our processing of information about employees, job candidates or contractors
1. Personal Information We Collect
When we use the term “personal information,” we mean any information that can be used to identify you, directly or indirectly, as an individual person. We collect the following types of personal information from our users:
1.1 Personal Information You Provide.
We request and collect the following types of information when you choose to use our Services. You can choose not to provide us with the information below, but you may not be able to use some or all of our Services.
- Account Information. When you sign up for an account through our Site or Applications, you will be asked to submit your first name, last name, email address, password and professional affiliations.
- Professional Information. To participate in certain features of our Applications, such as Symbium Designs, you may be required to submit verification or licensing information to verify, by way of example, that you are a licensed architect or contractor.
- Billing Information. To purchase any of our Services, you will be asked to submit credit card or ACH information, which will facilitate the processing of payments by you.
- Communications. When you engage in any communications with us or with third parties through our Services or any other paper or electronic form, including surveys or promotions, or for technical assistance, we collect information about the communications between the parties. If you register for our newsletters or updates, we will communicate with you by email. To unsubscribe from promotional messages, please follow the instructions within our messages and review the Online Privacy Choices section below.
1.2 Information We Automatically Collect Online.
When you use our Services, we automatically collect certain personal information about the Services you use and how you use them, including.
- Geolocation Information. We may collect certain information about your precise or approximate location as determined by data such as your IP address to offer you an improved user experience. For precise geolocation, you will be prompted to give permission for Symbium to access your device’s precise geolocation. Giving permission is voluntary, although the denial of permission to access geolocation information may result in your inability to take full advantage of the Services. You can restrict the Services from accessing your precise geolocation by changing your permissions in your mobile device’s or browser’s settings menu.
- Web Logs. Like many websites, apps and email communications, we automatically collect certain device information when you access and use our Services and store it in log files, even if you have not created a Symbium account or logged in. That information may include among other things: IP address, access dates and times, hardware and software information, internet service provider, crash data, clickstream data, and the page you viewed or engaged with prior to arriving at our Site or Applications or after navigating away.
- Google Analytics. We use “Google Analytics” to collect information about your use of the Website. Google Analytics collects information such as how often users access the Services, what pages they access when they do so and what other sites they used prior to using the Services. Google uses the data collected to track and examine the use of the Services, to prepare reports on its activities and share them with other Google services. To learn more about the use of data collection technologies by Google for analytics and to exercise choice regarding those technologies, please visit the Google Analytics Opt-Out browser add-on page.
1.3 Information We Collect from Third Parties.
Symbium may collect information, including personal information, from third-party sources. We do not control, supervise, or respond for how the third parties providing your information process your personal information and any information requests regarding the disclosure of your personal information to us should be directed to such third parties.
- Licensing / Professional Affiliations. If you apply to participate or participate in providing your floor plans or other architectural illustrations to Symbium Designs or other marketplaces in our Applications, and to the extent permitted by applicable laws, we may obtain reports from public records and/or licensing organizations to verify your professional license is in good standing. We may use your information, including your full name, to obtain such reports.
- Referrals. If you are invited to use our Services by a third-party, the person who invited you may submit personal information about you such as your email address or other contact information.
- Payment Processors. Symbium collects information related to your payment transactions through our Services from the applicable payment processor, including the payment instrument used, date and time, payment amount, payment instrument expiration date, billing postal code, your address, and other related transaction details. This information is necessary for the adequate performance of the contract between you and Symbium and allows the provision of our Services to you.
- Public Records. We collect information from public records searches, including information about property ownership, property tax assessments, and census data, which we use to provide the Services. In most cases, property data that is sourced from public records is only provided in an aggregate form to users who perform property-specific or jurisdiction-wide searches for specific regional attributes in our Applications.
1.4 Children’s Data.
Our Services are not designed or intended for use by children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we have been processing information pertaining to a child inappropriately, please contact us right away using the information provided under the section below titled “How You Can Contact Us.”
2. How We Use the Personal Information
In addition to the specific uses discussed above, we may collect and use personal information for the following purposes:
- To provide access to our Services.
- To improve and develop our Services.
- To communicate with users about their accounts.
- To process or fulfill requests and orders for Services, information or features.
- To provide users with updates, offers, and announcements about products, new products, services, features, promotions, enhancements, improvements or updates.
- To solicit input and feedback to improve user experience.
- To provide administrative services, manage account preferences, and to respond to and address technical issues, harm, or disputes.
- To help us optimize and personalize our Services.
- To administer, manage, and grow our organization.
- To create and maintain a trusted and safer environment by detecting and preventing fraud, spam, abuse, and security incidents; conducting security investigations and risk assessments; complying with our legal obligations; conducting checks against databased and other information sources, including professional licensing and good standing checks; resolving disputes with any of our users and enforcing our agreements with third parties; and enforcing our Terms of Service and other policies.
- As we, in our sole discretion, otherwise determine to be necessary or required to ensure the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Services.
We may provide these Services ourselves or share the information with partners who will provide the services for us.
3. How We Share Personal Information
We may share personal information in the following ways:
- Consent. We may disclose information where users have been given an opportunity to “opt-in” or “consent” and have agreed to a disclosure of their information.
- Service Providers. We share personal information with third-party service providers who perform services on our behalf, such as technology providers (including web and mobile platforms and hosting providers, email communications providers, analytics providers and data storage providers) and our payment providers for any orders you may make.
- Legal Requests, Safety and Fraud. Where we believe that disclosure is necessary to protect our rights, protect your safety or the rights and safety of others, investigate fraud, abuse, misuse, potential violations of law (or rule/regulation), and/or security or technical issues.
- Business Transactions. If we are involved in a bankruptcy, merger, acquisition, reorganization, sale of assets or similar business transaction, users’ Personal Information may be disclosed to a third-party as one of the business assets in the transaction.
- Regulatory or Legal Disclosures. We may disclose personal information to governmental regulatory authorities as required by law, where we receive a request in connection with a judicial, governmental or legal inquiry, investigation, order or proceeding. We may also disclose information about you to our auditors or legal advisors in conjunction with accessing our disclosure obligations and/or rights under this Policy.
- Terms Enforcement. We may also disclose personal information to third-parties in connection with claims, disputes or litigation, or when otherwise reasonably necessary to enforce our other Service terms and conditions, this Policy, or any other legal agreements we enter with our users.
4. Online Privacy Choices
4.1 Third-Party Websites and Services.
Be aware when clicking on hypertext links and third-party advertising, if any, on our Applications. By interacting with these third parties or accessing their sites or services, you are providing information directly to the third-party and not Symbium. We encourage you to review other websites’ privacy policies and online terms before revealing any sensitive or personal information. We are not responsible for the policies or practices of third parties.
4.2 Privacy Preferences.
You have some choices regarding how we use your personal information. You can opt-out of any automated notifications or communications by:
- Following the instructions included with each email.
- Logging into your Symbium account and opting out of marketing emails or updating your notification settings.
- Contacting us with an unsubscribe request to our email address found at the end of this Policy; however our employees, contractors or agents may still need to contact users who opt-out personally, for example, in response to a purchase or support inquiry, or if that user is in violation of our website terms and conditions.
If we have provided any third party with your Personal Information (with your permission) and you subsequently opt-out, you will have to contact the third-party directly with your opt-out requests.
Additionally, if you wish to review, update, change or request deletion of your information in your account, you may do so online at any time by:
- Logging into your Symbium account and accessing and updating your information.
- Contacting us with a request to update, review, or delete Personal Information at the support email found at the end of this Policy. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.
4.3 Online Advertising.
We support the self-regulatory principles of the Digital Advertising Alliance (“DAA”). We work with advertisers, advertising networks, advertising servers, and analytics companies (“Ad Partners”) that use data collection technologies to understand how our Site, Applications and Services are being used and to analyze your browsing history in order to deliver advertising relevant to your interests, as well as to provide advertising-related insights. These advertisements may appear on other websites or services, including through social media networks. These Ad Partners may be able to associate devices across third party websites or services over time and link various devices used by the same individual.
For more information about how Ad Partners use the information collected by these technologies and your options for restricting cookies placed by some of these Ad Partners, please visit the DAA’s opt-out page. The DAA’s opt-outs are device- and browser-specific and may not work on all devices. If you choose to opt-out through the DAA’s tools it does not mean you will cease to see advertising. Rather, the ads you see will be based on the website you are visiting and not your interests
5. California Residents - California Civil Code Section 1798.83
California residents have the right to receive, free of charge: a) information identifying any third party company(ies) to whom we may have disclosed (within the previous calendar year) personal information pertaining to you and your family for that company’s direct marketing purposes; and b) a description of the categories of personal information disclosed. If you are a California resident and wish to obtain such information, submit a request to our email address found at the end of this Policy with “Request for California Privacy Information” as the subject line and in the body of your message. Please be aware that not all information sharing is covered by requirements and only information on covered sharing will be included in our response.
6. Changes to this Policy
We may update this Policy from time to time. We will update this Policy in a timely manner if anything is updated or changed and will repost the notice on the Site and Applications with an updated effective date at the top. We encourage you to check this page periodically to stay informed about how we are processing personal information.
7. How You Can Contact Us