Effective date: June 26, 2020
Irrespective of which country you reside in or supply information from, you authorize us to use your information in the United States and any other country where we may operate. We control and/or operate the Services from offices in the United States of America. We do not represent that materials on the Services are appropriate or available for use in other locations. Persons who choose to access our Services from other locations do so on their own initiative and at their own risk, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
1. The types of personal information that we collect
We collect the following types of information (all considered “Personal Information”) from our users:
1.1 Personal information you provide to us
1.1.1 Information that is necessary for your use of our Services.
We request and collect the following types of information when you choose to use our Applications. This information is necessary for us to provide the Services to which we agreed under contract with you. You can choose not to provide us with the information below, but you may not be able to use some or all of our Services.
1.1.2 Information that you choose to give to us.
You may choose to provide us with information when filling out a form or a survey, entering a promotion, communicating with one of our customer care team members, using a feature in one of our Applications, or sharing an experience with us.
1.1.3 Information that we automatically collect from your use of our Services.
When you use our Services, we automatically collect certain personal information about the Services you use an how you use them. This enables us to comply with legal obligations and to improve our Services.
1.1.4 Information that we collect from third parties.
Symbium may collect information, including personal information, from third-party sources. We do not control, supervise, or respond for how the third parties providing your information process your personal information and any information requests regarding the disclosure of your personal information to us should be directed to such third parties.
1.2 Children’s Data
Our Services are not designed or intended for use by children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we have been processing information pertaining to a child inappropriately, please contact us right away using the information provided under the section below titled “How you can contact us.”
2. How we use the information that we collect
In addition to the specific uses discussed above, Personal Information you submit to us may be used in the following ways:
We may provide these Services ourselves or share the information with partners who will provide the services for us. We may use aggregated user data to market our Services to others.
3. How we share your Personal Information
We will not disclose Personal Information of our users to any persons or entities outside of our company, nor lease, license, rent, transfer, disclose, disseminate or otherwise grant access to such information unless:
We may also disclose information about you to our auditors or legal advisors in conjunction with accessing our disclosure obligations and/or rights under this Policy.
4. Types and disclosures of aggregate information
We may share aggregated information concerning our users, without attribution of Personal Information, to other companies or individuals with whom we conduct business. In other words, we may share address data that is sourced from public records databases in an anonymized manner to users who perform property-specific or jurisdiction-wide searches for specific regional attributes in our Applications. We may also combine your anonymized data with those of all or a particular group of our users to prepare collective profiles of our users and their activities for our internal use and can share the same with our partners. Such information allows us to continue to grow and provide you with quality information through higher quality product development, more relevant partnerships, and more accurate marketing and advertising of our Services.
5. What we do to keep your Personal Information secure
We take commercially reasonable security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of your Personal Information that you share and we collect and store. These security measures include practices such as:
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our Services cannot be guaranteed and you transmit such information at your own risk; and (c) any such information and data may be viewed or tampered with in transit by a third party. If you know or have reason to believe that your Symbium account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Symbium account, please contact us following the instructions at the end of this Policy.
6. What can you do to protect your Personal Information?
While we are committed to taking all reasonable precautions to protect your Personal Information, there are steps you can take as well when using online services, such as ours:
7. What can you do if you no longer want to receive communications from us?
You can opt out of any automated notifications or communications by:
If we have provided any third party with your Personal Information (with your permission) and you subsequently opt-out, you will have to contact the third-party directly with your opt-out request(s).
8. Fair Information Practice Principles
The FTC created the Fair Information Practice Principles as a result of the Commission’s inquiry into the manner in which online entities collect and use personal information and safeguards to ensure that such practices are fair and provide adequate privacy protection. We take our own self-regulation very seriously and support your rights as a consumer to causes of action against disreputable and unprincipled data collectors and users. Consistent with the FTC’s Principles, and in the event of a data breach, we will notify all users via their designated email addresses and via a public announcement as quickly as possible.
9. Your rights
Consistent with applicable law, you may exercise the following rights described in this section by submitting a request to us by sending us an email to our email address found at the end of this Policy with “Personal Information and Data Request” in the subject line and in the body of your message, along with a description of the specific request.
You may submit any complaints about our data processing activities by sending us an email with a description of the issue to the email address found at the end of this Policy.
10. California Residents - California Civil Code Section 1798.83
California residents have the right to receive, free of charge: a) information identifying any third party company(ies) to whom we may have disclosed (within the previous calendar year) personal information pertaining to you and your family for that company’s direct marketing purposes; and b) a description of the categories of personal information disclosed. If you are a California resident and wish to obtain such information, submit a request to our email address found at the end of this Policy with “Request for California Privacy Information” as the subject line and in the body of your message. Please be aware that not all information sharing is covered by requirements and only information on covered sharing will be included in our response.
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information to give consumers access, in a portable and (if technically feasible) readily usable form, to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared. California residents also have the right to submit a request for deletion of information under certain circumstances. Consistent with California law, if you choose to exercise your rights, we won’t charge you different prices or provide different quality of services unless those differences are related to your information. If you are a California resident and wish to make this request, send us an email to our email address found at the end of this Policy with “CCPA Request for Privacy Data” in the subject line and in the body of your message. Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
11. Your choices and how you can update, delete, or correct your personal information
We believe you should have the ability to access, edit, and delete the Personal Information that you have provided to us and encourage you to promptly update your Personal information if it changes. You have the choice to limit the information you provide to Symbium. Participation in promotions and marketing programs is voluntary. You may also change any of your Personal Information in your Account online at any time by:
12. How we comply with the CAN-SPAM Act
The CAN-SPAM Act is US legislation that regulates commercial emails with strict penalties for those who send emails with materially false or misleading content or fail to provide recipients of commercial emails with an opportunity to decline them. We only collect your Personal Information for the purposes which we outlined in this Policy and we will do the following:
You may contact us at the email below if you would like to unsubscribe from our marketing communications at any time.
13. What will happen if we change this Policy?
We may update this Policy from time to time. Use of information we collect now is subject to the Policy in effect at the time such information is used. This is how you will be notified if we make any material changes to our Policy:
14. How you can contact us