Reports To: CTO, Director of Product Deployment
Location: Remote / Hybrid

Reinventing Government Interactions for a Sustainable Future

At Symbium, we're on a mission to streamline how citizens interact with local government and cut through the red tape in permitting processes. Imagine a world where homeowners and contractors can effortlessly navigate complex regulations, instantly determine what projects are possible on their property, and secure approvals with the click of a button. Symbium is making that world a reality. By transforming dense rules into user-friendly software, we empower people to get work done without frustration and delay.

Symbium's proprietary computational law (Complaw®) technology – initially developed at Stanford's AI Lab – performs permit compliance checks in real time, enabling instant permit approvals. Symbium is currently partnered with 270+ cities – and growing fast. Our platform accelerates clean energy adoption by simplifying approvals for installations of solar panels, reroofing, and EV chargers to heat pumps and beyond. This streamlined process helps communities transition more quickly to decarbonization and energy independence.

The Opportunity

Symbium is looking for a QA & Technical Support Engineer who is deeply technical, user-aware, and obsessed with product quality. This role exists because we believe the path to a superior product runs directly through understanding how and where it breaks in the real world.

You will lead our QA function and own our customer support operations through our Zendesk portal at help.symbium.com. What you learn in support directly sharpens what you test. What you catch in QA directly reduces the support burden. You will own both sides of that equation and use them to make the product measurably better over time.

You will lead the creation of automated test suites, define release criteria, build internal stress testing utilities, and sign off on releases. On the support side, you will own tickets end-to-end, conduct deep technical triage before escalating to engineering, and bring the discipline of a QA engineer to every investigation. As you establish your track record, you will have authority to block releases that do not meet quality thresholds.

What You'll Do (Responsibilities)

• Lead QA strategy and execution
  • Lead Symbium's QA strategy, defining testing standards, coverage goals, and release criteria as we scale.
  • Develop a thorough understanding of product requirements and translate them into comprehensive test plans that reflect real user behavior and edge cases.
  • Write and maintain automated test suites using Playwright and/or Selenium for integration and front-end coverage.
  • Perform manual and exploratory QA across our staging, test, and production environments.
  • Build internal utilities and scripts using Node.js and our APIs to stress test the system, automate repetitive QA tasks, and support operational workflows, including tools to safely unlock user accounts or rerun data refresh scripts.
  • Sign off on releases and, as you establish your track record, hold authority to block releases that do not meet quality thresholds.
  • Query application logs and databases directly to perform root cause analysis on bugs and regressions.
  • Leverage AI-native tools and workflows to accelerate test coverage, defect detection, and QA operations.
  • Collaborate with engineers to triage, prioritize, and reproduce defects with precision.
• Own customer support and drive product feedback
  • Own Zendesk feature functionality, including configuration, workflow management, and documentation, to ensure the support operation runs efficiently and scales with the product.
  • Own support tickets end-to-end for issues within your purview, and lead technical triage on complex escalations before they reach engineering.
  • Develop deep domain knowledge of Symbium's permitting workflows to diagnose issues with confidence, including issues that span across regulations as well as product.
  • Identify patterns across tickets and escalate them to the product team as structured, evidence-backed inputs for new features and product improvements.
  • Improve and maintain documentation in our support portal so that known issues and resolutions are captured, reusable, and reduce repeat tickets.

Who We're Looking For (Qualifications)

We welcome technically sharp, product-minded engineers who are energized by quality and motivated by shipping something they are proud of. You might be a great fit if you have:

• 5+ years of experience in QA engineering, technical support engineering, or a hybrid role, with meaningful time on both sides of that line.
• Hands-on experience writing automated test suites (Playwright, Selenium, or equivalent) as well as conducting structured manual QA.
• A strong instinct for requirements—knowing what a feature should do, what could go wrong, and how to test for both before a single bug is filed.
• Proficiency in JavaScript/Node.js, comfortable writing scripts, hitting APIs, and building lightweight internal tooling.
• Direct experience in a customer-facing support role, with the ability to communicate clearly and empathetically with non-technical users.
• Ability to read application logs, write SQL queries, and investigate issues at the database level, not just at the surface of the UI.
• Fluency with AI-native tools and a habit of applying them to accelerate your own workflows.
• Strong written and verbal English communication skills. You will be the voice of Symbium in support interactions and the author of QA documentation that engineers and product rely on.
• Experience operating in an early-stage startup environment where process is still being defined, as well as the discipline that comes from working in a more structured, later-stage company. You know when to improvise and when to establish the standard.
• A collaborative working style. You communicate early, flag blockers before they become fires, and treat engineers, product managers, and customers as partners.

Nice-to-Have Skills

• Familiarity with CI/CD pipelines and experience integrating automated tests into a build process.
• Experience with Zendesk administration or workflow configuration.
• Background in govtech, permitting, land use, or a similarly regulation-heavy domain.

Our Culture & Why You'll Love Symbium

• Mission with Impact: Your work will directly accelerate the adoption of clean energy and make government services more accessible. Every feature you build can help someone install solar panels, get an EV charger, or improve their home with less hassle. If you've wanted to do good with your coding skills, this is it.
• High-Ownership Environment: We believe in ownership and accountability. On our team, everyone trusts each other to deliver results. You'll have the freedom to innovate, make decisions, and drive projects, with the support of experienced mentors when you need it.
• Tight-Knit & Hands-On: We work side by side every day – C-level executives, engineers, and interns alike – sharing ideas and tackling problems together. You'll find us grabbing lunch together, debating product decisions, and jumping in wherever needed to keep things moving. Everyone has a voice, and we focus on collaboration and execution over titles and hierarchy.
• Competitive Benefits: We offer a competitive startup package, including:
• Competitive salary.
• Stock options in a growing, venture-backed company.
• Attractive 401k and health benefits.
• Working alongside a highly mission-driven, small, supportive team of ambitious, smart creatives in an environment that fosters continuous learning and adaptive problem solving. We turn complex challenges into beautiful, impactful solutions.

How to Apply

If Symbium's mission and team resonate with you, we'd love to hear from you! To apply, please send an email to careers@symbium.com with your resume, LinkedIn information, and a brief note about why you're excited to join Symbium.

Applicants must be currently authorized to work in the United States on a full-time basis. Symbium does not provide visa sponsorships at this time.

Symbium is an equal opportunity employer.